Industrial & Heavy Machinery
Manufacturing & Distribution
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Industrial & Heavy Machinery

CRM for Industrial & Heavy Machinery.
Long cycles. Complex channels. One system.

Dealer network management, long B2B sales cycles, and service contract CRM for industrial and heavy machinery manufacturers globally.

12-18 mo
Avg sales cycle
Dealer CRM
Multi-tier channels
SAP native
ERP integration
Service CRM
Contract management

Why Industrial & Heavy Machinery CRM is different

Why industrial machinery CRM is different

Industrial machinery companies manage multi-year sales cycles with complex dealer hierarchies, distributor tiers, and direct enterprise relationships — often simultaneously. A single piece of capital equipment may involve a dealer, a regional distributor, a finance partner, and a direct key account team all working on the same opportunity. Generic CRM handles none of this well.

Talk to a Industrial & Heavy Machinery specialist →
Dealer and direct sales creating internal conflict
Territory overlap between dealer-driven and direct enterprise sales with no visibility into which channel touched the prospect first.
Service and aftermarket invisible in CRM
Parts orders, warranty claims, and service contracts live in ERP. Sales has no view of installed base or service renewal opportunities.
Multi-year deals losing momentum between stages
18-month deals go cold between touch points. No systematic nurture or stakeholder mapping at the opportunity level.

Client result

What we delivered for a Industrial & Heavy Machinery business

All case studies →
Case Study
180% increase in marketing-influenced pipeline

Marketing Operations Rebuild for a B2B Healthcare Company — From Campaign Chaos to Scalable Engine

B2B Healthcare Company

A B2B healthcare company had a marketing team of six producing campaigns manually from spreadsheets. No campaign tracking, no attribution, no lead scoring. HubSpot had been purchased twelve months earlier and barely used.

180%
Marketing-influenced pipeline
22%
Campaign spend reduction
12 weeks
Foundation built
Zero→full
Attribution visibility
Read full case study →

"We had the tools and the team. We just needed someone to build the system that connected them. Celumai did that in twelve weeks. What we have now would have taken us two years to build ourselves."

He
Head of Marketing
Book a free Industrial & Heavy Machinery CRM assessment
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Regulatory & compliance context

We design CRM architectures that support ISO 9001 quality management data, export control regulations for dual-use machinery, CE and UKCA marking traceability for equipment sold in Europe and UK, and ERP audit trail requirements for financial and regulatory compliance.

FAQ

Industrial & Heavy Machinery CRM questions answered

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Free assessment — Industrial & Heavy Machinery

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