Certified & partnered
What we deliver
What we deliver on Dynamics 365
Dynamics 365 Sales, Customer Service, and Customer Insights -- designed for Microsoft-native enterprises.
Why clients choose us
Why enterprises choose Celumai for Dynamics 365
Microsoft ecosystem native
Dynamics 365 integration with Microsoft 365, Teams, SharePoint, and Azure is seamless when designed correctly. We build on the native connectors rather than working around them.
Power Platform expertise
Power Automate and Power Apps extend Dynamics 365 without custom code. We use the Power Platform correctly -- governance included -- so citizen-developed automations do not become technical debt.
Copilot properly configured
Microsoft Copilot for Sales requires Dynamics 365 data to be clean and well-structured. We configure the underlying data model before enabling Copilot so the AI has reliable inputs.
Sound familiar?
Problems we fix on
Microsoft Dynamics 365
Dynamics 365 is live but the team uses Outlook and Excel instead
Adoption failed because the CRM does not reflect the sales process. Reps work in email and spreadsheets. We audit the root cause and rebuild the configuration to match how the team actually sells.
Power Automate flows are breaking constantly and undocumented
Flows were built by different people without standards. They break silently. Nobody knows what depends on what. We audit, document, and rebuild with proper governance.
Dynamics 365 and SAP show different customer numbers
Sales and finance report different figures from two Microsoft and SAP systems. We build the bidirectional integration via Azure Integration Services with conflict resolution.
Services
Dynamics 365 services we deliver
Forecast accuracy after Dynamics 365 data model remediation
A financial services platform had Dynamics 365 live with 34% adoption. We remediated the data model, rebuilt the stage definitions, and deployed Copilot for Sales. Adoption hit 78%, forecast accuracy 84%.
"Copilot for Sales now drafts follow-up emails and flags stalled deals automatically. Our reps spend 40% less time on pre-call preparation and more time on conversations."
FAQ
Microsoft Dynamics 365 questions answered
Everything you need to know about working with Celumai on Microsoft Dynamics 365.
Free assessment
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