MICROSOFT DYNAMICS 365
Microsoft Dynamics 365 Microsoft Dynamics Partner

Dynamics 365 implementations built for the Microsoft-first enterprise

Dynamics 365 Sales, Customer Service, and Customer Insights for organisations already running Microsoft 365, Azure, and Power Platform. Native integration, faster adoption.

D365 Sales
CRM delivery
Power Platform
Automation expertise
Azure native
Integration architecture
Copilot
AI implementation
Microsoft Dynamics 365 dashboard
MICROSOFT DYNAMICS 365

Certified & partnered

Microsoft Dynamics 365 Fundamentals Certified
Dynamics 365 Sales Functional Consultant
Dynamics 365 Customer Service Certified
Power Platform Solution Architect
Copilot for Sales Implementation Certified

What we deliver

What we deliver on Dynamics 365

Dynamics 365 Sales, Customer Service, and Customer Insights -- designed for Microsoft-native enterprises.

Dynamics 365 Sales
Pipeline management, opportunity tracking, and forecasting configured for your sales process.
Customer Service
Case management, SLA configuration, and knowledge base for enterprise CS teams.
Customer Insights
Unified customer profile and segmentation using Dynamics 365 Customer Insights (CDP).
Copilot for Sales
Microsoft Copilot for Sales configuration for Dynamics 365 and Salesforce users.
Power Automate
Business process automation using Power Platform natively connected to Dynamics.
Azure Integration
Dynamics 365 to SAP, Oracle, or other systems via Azure Integration Services.

Why clients choose us

Why enterprises choose Celumai for Dynamics 365

01

Microsoft ecosystem native

Dynamics 365 integration with Microsoft 365, Teams, SharePoint, and Azure is seamless when designed correctly. We build on the native connectors rather than working around them.

02

Power Platform expertise

Power Automate and Power Apps extend Dynamics 365 without custom code. We use the Power Platform correctly -- governance included -- so citizen-developed automations do not become technical debt.

03

Copilot properly configured

Microsoft Copilot for Sales requires Dynamics 365 data to be clean and well-structured. We configure the underlying data model before enabling Copilot so the AI has reliable inputs.

Sound familiar?

Problems we fix on
Microsoft Dynamics 365

Dynamics 365 is live but the team uses Outlook and Excel instead
01 — Dynamics 365 is live but the team uses Outlook and Excel instead

Dynamics 365 is live but the team uses Outlook and Excel instead

Adoption failed because the CRM does not reflect the sales process. Reps work in email and spreadsheets. We audit the root cause and rebuild the configuration to match how the team actually sells.

Power Automate flows are breaking constantly and undocumented
02 — Power Automate flows are breaking constantly and undocumented

Power Automate flows are breaking constantly and undocumented

Flows were built by different people without standards. They break silently. Nobody knows what depends on what. We audit, document, and rebuild with proper governance.

Dynamics 365 and SAP show different customer numbers
03 — Dynamics 365 and SAP show different customer numbers

Dynamics 365 and SAP show different customer numbers

Sales and finance report different figures from two Microsoft and SAP systems. We build the bidirectional integration via Azure Integration Services with conflict resolution.

Client outcomes

What we have delivered with

All case studies →
Document Processing Automation for a Legal Firm — Contract Review Time from 4 Days to 2 Hours
Contract review 4 days → 2 hours

Document Processing Automation for a Legal Firm — Contract Review Time from 4 Days to 2 Hours

Commercial Law Firm

A commercial law firm reviewing 60 contracts per week was spending 4 days per contract on initial review.…

2 hours
Review time (from 4 days)
94%
Deviation detection accuracy
34%
Associate capacity increase
3
Associates redeployed
Read full case study →
Legacy CRM Modernisation for a Manufacturing Group — 12-Year-Old System Replaced Without Disruption
Legacy system replaced — zero disruption

Legacy CRM Modernisation for a Manufacturing Group — 12-Year-Old System Replaced Without Disruption

Pan-European Manufacturing Group

A manufacturing group had been running the same on-premise CRM for 12 years. It could not integrate with…

12 years
Legacy system age
87%
Adoption in 6 weeks
0
Data loss
3x
Previous failed attempts]
Read full case study →
Dynamics 365 Sales Implementation for a UK Property Developer — Lead-to-Reservation in One System
Lead response 4.2 hrs → 8 minutes

Dynamics 365 Sales Implementation for a UK Property Developer — Lead-to-Reservation in One System

Residential Property Developer

A residential property developer with 12 active schemes and 340 plots needed to connect portal lead capture, sales…

8 minutes
Lead response (from 4.2 hrs)
9%
Fall-through rate (from 22%)
£3,400
Revenue per plot increase
30 min
Board reporting time
Read full case study →

FAQ

Microsoft Dynamics 365 questions answered

Everything you need to know about working with Celumai on Microsoft Dynamics 365.

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