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What we deliver
What we deliver on ServiceNow
ServiceNow CSM and ITSM implementations connected to your CRM for full customer context.
Why clients choose us
Why teams choose Celumai for ServiceNow
CRM-first integration design
ServiceNow implementations fail when the CRM integration is treated as an afterthought. We design the ServiceNow-to-CRM data flow before configuring either platform.
Process before platform
We run ITIL-informed process design workshops before configuring ServiceNow. The result reflects how your service team actually works.
Full customer context
Agents should see the customer's full CRM history -- open opportunities, past cases, account tier -- without leaving ServiceNow. We make this happen on every implementation.
Sound familiar?
Problems we fix on
ServiceNow
CS agents cannot see the customer's CRM history
ServiceNow and Salesforce are not connected. Agents raise cases without knowing the account value, open opportunities, or previous interactions. We build the integration that gives agents full context.
Ticket data never reaches the CRM account record
Support tickets exist in ServiceNow. The sales team has no visibility into customer health signals. We sync ticket volume, severity, and CSAT into the CRM account record.
ServiceNow was configured without process design
The platform was set up quickly to match the old system. Six months later it does not reflect how the team actually works. We audit and remediate.
Services
ServiceNow services we deliver
Support tickets resolved without human intervention
An insurance company implemented ServiceNow CSM connected to Salesforce. Automated case routing, self-service portal, and AI-assisted resolution brought automated resolution to 58%.
"Our CS agents now see the full account history from Salesforce inside ServiceNow. First contact resolution improved by 40% in the first quarter."
FAQ
ServiceNow questions answered
Everything you need to know about working with Celumai on ServiceNow.
Free assessment
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