Certified & partnered
What we deliver
ServiceNow CSM and ITSM implementations connected to your CRM for full customer context.
Why clients choose us
ServiceNow implementations fail when the CRM integration is treated as an afterthought. We design the ServiceNow-to-CRM data flow before configuring either platform.
We run ITIL-informed process design workshops before configuring ServiceNow. The result reflects how your service team actually works.
Agents should see the customer's full CRM history -- open opportunities, past cases, account tier -- without leaving ServiceNow. We make this happen on every implementation.
Sound familiar?
ServiceNow and Salesforce are not connected. Agents raise cases without knowing the account value, open opportunities, or previous interactions. We build the integration that gives agents full context.
Support tickets exist in ServiceNow. The sales team has no visibility into customer health signals. We sync ticket volume, severity, and CSAT into the CRM account record.
The platform was set up quickly to match the old system. Six months later it does not reflect how the team actually works. We audit and remediate.
Services
Client outcomes
FAQ
Everything you need to know about working with Celumai on ServiceNow.
Free assessment
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