Sales force
Salesforce Salesforce Consulting & Architecture

Salesforce implementations built around your data model -- not the defaults

We design the Salesforce data architecture before touching the org. Every implementation starts with an ERD, not a login. Platform specialists across Salesforce architecture, administration, sales operations, analytics and AI readiness.

25+
Salesforce orgs delivered
Senior
Admins & architects
8 wks
Avg Sales Cloud go-live
Zero
Data lost in migrations
Salesforce dashboard
Sales force

Platform capability

Salesforce Consulting & Architecture
Salesforce Administration
Salesforce Platform Development
Salesforce Sales Cloud
Salesforce Service Operations
Salesforce Data Architecture
Salesforce Analytics

Executive platform questions

Questions leaders ask before investing more in Salesforce

Built for decision-makers deciding whether the platform needs implementation, remediation, integration, governance or a full operating-model redesign.

Why is Salesforce not supporting executive visibility?

Salesforce usually fails leadership visibility when process, data model, ownership and reporting were not designed as one operating system.

  • Leadership still asks for manual reports
  • Users do not trust the platform
  • Revenue or customer data is spread across systems

What should decision-makers audit before more spend?

Audit the current platform architecture, data quality, workflows, permissions, reporting and user adoption before investing in more licences, AI or integrations.

  • Salesforce is live but adoption is below 50%
  • Einstein scores nobody trusts
  • The Salesforce data model is a mess nobody understands

What business risk does poor platform setup create?

Poor setup creates slow decisions, unreliable forecasts, weak adoption and expensive rework every time the business needs a new process or report.

  • Forecasting and board reporting become unreliable
  • Teams duplicate work outside the system
  • New automation and AI initiatives inherit bad data

When should Celumai be brought in?

Bring Celumai in when the platform has become important to growth but the current setup cannot support trusted reporting, adoption or scale.

  • Implementation scope is unclear
  • Existing setup needs remediation
  • Integration, data or governance problems are blocking growth

What should the first 30 days produce?

The first 30 days should produce a current-state health view and a realistic platform roadmap.

  • Configuration, data and reporting audit
  • Business process and ownership map
  • Prioritised roadmap by value, risk and effort

Which service scope is most common?

Common work includes implementation, migration, integration, governance, reporting and managed optimisation.

  • Salesforce Implementation
  • Salesforce Migration
  • CRM Health Check

Use these answers to decide whether this page matches your current CRM problem. If it does, ask Celumai for a focused audit and implementation plan.

Plan a Salesforce project →

What we deliver

What we deliver in Salesforce

Full-cycle Salesforce delivery from architecture through adoption. We do not cut corners on the data model.

Sales Cloud
Lead, opportunity, and pipeline management configured for your real sales process.
Service Cloud
Case management, omni-channel routing, and knowledge base implementation.
Einstein AI
Lead scoring, opportunity scoring, and Next Best Action -- properly calibrated.
Data Cloud
Unified customer profile across all Salesforce clouds and external systems.
Revenue Cloud
CPQ, billing, and contract lifecycle management for complex sales.
Experience Cloud
Partner portals, customer communities, and self-service implementations.
Flow Automation
Complex business process automation without APEX where possible.
Data Migration
Validation-led migration from legacy CRM into Salesforce.

Why clients choose us

Why teams choose Celumai for Salesforce

01

Data model before config

We produce an ERD and field architecture document before logging into your org. Most partners start configuring and document later. We never do.

02

Einstein actually calibrated

We configure Einstein Opportunity and Lead Scoring against your actual historical data -- not the defaults that every partner switches on and calls done.

03

Validation-led migrations

Every Salesforce migration starts with data audit, deduplication, reconciliation checks and rollback planning before production cutover.

04

Adoption built in

We include role-based training, change management and hypercare so adoption is planned and monitored, not left as an afterthought.

Sound familiar?

Problems we fix on
Salesforce

Salesforce is live but adoption is below 50%
01 — Salesforce is live but adoption is below 50%

Salesforce is live but adoption is below 50%

Reps log deals in spreadsheets. Fields contain dummy data. Leadership cannot forecast. We audit the root cause -- usually a data model that does not match the real sales process -- and fix it.

Einstein scores nobody trusts
02 — Einstein scores nobody trusts

Einstein scores nobody trusts

Einstein was switched on with default settings. Scores have no correlation with actual conversion. Reps ignore them. We reconfigure against your historical data until the scores mean something.

The Salesforce data model is a mess nobody understands
03 — The Salesforce data model is a mess nobody understands

The Salesforce data model is a mess nobody understands

300 custom fields, no naming convention, 50 automations nobody can explain. We audit the org, document everything, and remediate the architecture without disrupting live operations.

Salesforce and the ERP show different numbers
04 — Salesforce and the ERP show different numbers

Salesforce and the ERP show different numbers

Sales and finance report different revenue figures from two systems. We build the bidirectional integration with full field mapping, conflict resolution, and real-time sync.

Salesforce services by country

Country-specific Salesforce pages for implementation, migration, integration, Data 360, Agentforce readiness and governance

Each country page is written around Salesforce buyer pain points: CRM complexity, data quality, governance, reporting, integrations, AI readiness and revenue operations.

View all Salesforce country pages →
United Kingdom Salesforce services
UK

Salesforce Services UK

UK Salesforce projects often fail when the platform is treated as a technical configuration exercise. We make Salesforce…

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Australia Salesforce services
Australia

Salesforce Services Australia

Australian teams usually need Salesforce to become more practical, more connected and less admin-heavy. We focus on adoption,…

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Canada Salesforce services
Canada

Salesforce Services Canada

Canadian Salesforce buyers often need one clean customer operating view across acquisition, sales and retention. We focus on…

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Netherlands Salesforce services
Netherlands

Salesforce Services Netherlands

Netherlands-based Salesforce teams often operate internationally. We help create one governed CRM model so revenue, data and reporting…

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UAE Salesforce services
UAE

Salesforce Services UAE

UAE Salesforce buyers often need speed, accountability and visibility. We build the operating model so every serious lead,…

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United States Salesforce services
US

Salesforce Services USA

US Salesforce buyers are rarely short on tooling. What is usually missing is one governed data model that…

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Brazil Salesforce services
Brazil

Salesforce Services Brazil

Brazilian Salesforce projects often fail when WhatsApp, the real channel where deals happen, is treated as outside the…

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Singapore Salesforce services
Singapore

Salesforce Services Singapore

Singapore Salesforce buyers often need one governed CRM model that still works across different markets, currencies and regional…

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Client outcomes

What we have delivered with Salesforce

All Salesforce case studies →
How a Retail Brand Cut Customer Service Costs 54% with Salesforce Agentforce
54% lower cost per ticket

How a Retail Brand Cut Customer Service Costs 54% with Salesforce Agentforce

Multi-Channel Fashion & Lifestyle Retailer

A fashion retailer deployed Salesforce Agentforce for order status, returns and sizing queries, cutting cost per ticket 54%…

54%
Lower cost per ticket
71%
Tickets resolved without a human agent
<30 sec
Average first response time
5 months
Deployment to full rollout
Read full case study →
Agentforce AI Assistant Qualifies Leads 24/7 for a Commercial Real Estate Brokerage
3.4x more qualified leads booked

Agentforce AI Assistant Qualifies Leads 24/7 for a Commercial Real Estate Brokerage

Commercial Real Estate Brokerage

A commercial real estate brokerage used a Salesforce Agentforce assistant to qualify inbound leads 24/7, booking 3.4x more…

3.4x
More qualified leads booked
100%
After-hours inquiries now captured
47%
Reduction in broker time on unqualified calls
4 months
Deployment to full rollout
Read full case study →
Fractional CRM Leadership for a Private Equity-Backed Business – From Post-Acquisition Chaos to CRM Clarity
Consolidated reporting in 87 days

Fractional CRM Leadership for a Private Equity-Backed Business – From Post-Acquisition Chaos to CRM Clarity

PE-Backed Professional Services Group

A PE-backed services business had acquired three companies in 18 months. Each had a different CRM. The board…

87 days
Consolidated reporting delivered
3 CRMs
Merged into one
78%
Group forecast accuracy
90 days
Board commitment met
Read full case study →

FAQ

Salesforce questions answered

Everything you need to know about working with Celumai on Salesforce.

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