Sound familiar?
When a CRM implementation is in serious trouble
Go-live date has moved three times and is still moving
The project was supposed to go live 6 months ago. Every delay produces a new reason but no resolution. The end feels no closer than it did when the delays started.
The system integrator has stopped responding promptly
The original implementation partner takes days to respond to critical issues. Deliverables arrive late or incomplete. Trust has broken down and the relationship is now adversarial.
Users are using workarounds because the system does not work
Reps are logging deals in spreadsheets. Customer service is using email threads instead of CRM cases. The workarounds have become the process.
Data was migrated but it is wrong -- and nobody knows how wrong
Migration happened. The data looks approximately right. Spot checks reveal errors. Nobody knows the true extent of the data quality problem because no reconciliation was performed.
The project budget is exhausted and the system is not live
Significant investment spent. Nothing in production. The CFO wants to understand what went wrong. Leadership is considering writing off the investment entirely.
Configuration exists but nobody documented what it does
Hundreds of custom fields, dozens of automations, several integrations. No documentation. The people who built it are unavailable. Any change carries unknown risk.
Why this happens
"CRM implementations fail for predictable reasons -- scope without architecture, configuration without documentation, and handovers without knowledge transfer. None of them are unrecoverable."
In every failed implementation we have rescued, the failure traced to one of four root causes: a data model designed after configuration began, scope additions that were never assessed for impact, a testing phase that was compressed under deadline pressure, or a partner handover that transferred files but not knowledge. The good news is that these failures are specific and fixable. A total rebuild is rarely necessary -- and we will tell you honestly if it is.
The Celumai approach
How we rescue a failing CRM implementation
What we use to fix this
The services we use to rescue a failing implementation
Rescue requires diagnosis before action. We never start building before we understand what broke.
The transformation
Before & after working with Celumai
"We had written off the implementation mentally. Celumai stabilised the critical failures in 4 days, delivered a root cause report in 2 weeks, and had a working system in production within 10 weeks. The investment was recovered."
How we rescued a Salesforce implementation that had been running for 14 months without going live
A failed implementation by a boutique partner. 14 months, significant budget spent, system not live, original partner unresponsive. We conducted a full diagnostic in 2 weeks, identified 4 root causes, and delivered a working production system within 10 weeks of taking over.
FAQ
Questions answered
Everything you need to know about solving this problem.
Free assessment
Get an emergency CRM assessment
Tell us where the implementation is right now. We will tell you what it will take to recover it -- and whether it is recoverable without a full rebuild.