The situation
In their own words
"Celumai designed a CRM architecture that made our FCA audit straightforward. Every suitability record, advice log, and consent trail available in one query."
— Chief Compliance Officer, UK Wealth Management Firm
The firm failed an FCA audit because their CRM could not produce suitability assessment records, advice logs, or client consent trails on demand. Data was scattered across email, SharePoint, and three legacy systems.
Facing a similar challenge?
Get a free assessment
We will review your current setup and tell you exactly what we would fix first. 30 minutes, no obligation.
The solution
What Celumai built
We redesigned the CRM data architecture from scratch — building suitability assessment objects, consent management workflows, and a complete interaction audit trail into Salesforce Financial Services Cloud. Compliance records became a byproduct of normal working.
The results
What actually changed
Their next FCA audit was completed in 6 hours. 100% of suitability records were available on demand. The compliance team reduced manual data gathering from 3 weeks to same-day.
Work with Celumai
Get results like these for your implementation
We work with BFSI businesses globally. Fixed price. NDA from day one. Free diagnostic to start.