Diagnostics & Pathology
Healthcare & Life Sciences
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Diagnostics & Pathology

CRM for Diagnostics & Pathology.
Referral pipeline. B2B channel. Sample management.

B2B referral pipeline management, collection centre relationship CRM, and GDPR-compliant data architecture for diagnostics and pathology companies globally.

Referral CRM
GP and hospital pipeline
B2B channel
Collection centre management
GDPR ready
Compliance architecture
Test volume
Revenue tracking

Why Diagnostics & Pathology CRM is different

Diagnostics CRM is a B2B referral and channel problem

Diagnostic laboratories and pathology services generate revenue through B2B referral networks β€” GPs, specialists, hospitals, and collection centres routing tests to the laboratory. Managing these commercial relationships, tracking referral volumes, and growing test volumes through targeted engagement requires CRM infrastructure that most diagnostics companies do not have.

Talk to a Diagnostics & Pathology specialist →
Referral sources tracked in spreadsheets
Which GPs are referring? At what volume? For which test categories? This data exists in LIMS but nobody has built a commercial view of it.
Collection centre relationships managed informally
Collection centre relationships β€” critical to test volume β€” are managed through personal relationships with no central CRM record.
No view of test volume per referrer over time
Test volume trends by referrer are visible in laboratory systems but not in any form that the commercial team can use for account management.

Client result

What we delivered for a Diagnostics & Pathology business

All case studies →
Case Study
180% increase in marketing-influenced pipeline

Marketing Operations Rebuild for a B2B Healthcare Company β€” From Campaign Chaos to Scalable Engine

B2B Healthcare Company

A B2B healthcare company had a marketing team of six producing campaigns manually from spreadsheets. No campaign tracking, no attribution, no lead scoring. HubSpot had been purchased twelve months earlier and barely used.

180%
Marketing-influenced pipeline
22%
Campaign spend reduction
12 weeks
Foundation built
Zero→full
Attribution visibility
Read full case study →

"We had the tools and the team. We just needed someone to build the system that connected them. Celumai did that in twelve weeks. What we have now would have taken us two years to build ourselves."

He
Head of Marketing
Book a free Diagnostics & Pathology CRM assessment
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Regulatory & compliance context

We design CRM for diagnostics companies that satisfies GDPR and UK GDPR for patient-adjacent data, ISO 15189 laboratory data management requirements, UKAS accreditation data management obligations for UK laboratories, CLIA certification requirements for US laboratory commercial data, and NHS data governance for NHS-contracted laboratories.

FAQ

Diagnostics & Pathology CRM questions answered

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Free assessment β€” Diagnostics & Pathology

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Free Diagnostics & Pathology CRM assessment β€” no commitment
Fixed-price delivery options
NDA available on request