Case Studies · platforms

Microsoft Dynamics 365 Case Studies

Real client outcomes from Celumai Microsoft Dynamics 365 platform engagements - with actual numbers.

7 case studies

Migrating a SaaS Company Off a Homegrown CRM Onto Dynamics 365
Microsoft Dynamics 365 SaaS & Technology
9 years of customer history migrated with zero disruption to active renewals

Migrating a SaaS Company Off a Homegrown CRM Onto Dynamics 365

B2B SaaS Company, Mid-Market Segment

A B2B SaaS company replaced a decade-old homegrown CRM with Dynamics 365, migrating 9 years of customer history without disrupting active renewals…

9 years
Customer history migrated
0
Disruptions to active renewals or support cases
100%
Engineering time redirected from CRM maintenance
Unifying Sales, Marketing and Delivery Data for a Global Consulting Firm on Dynamics 365
Microsoft Dynamics 365 Professional Services
41% faster proposal-to-close cycle

Unifying Sales, Marketing and Delivery Data for a Global Consulting Firm on Dynamics 365

Global Management Consulting Firm

A consulting firm operating across 12 country offices unified fragmented systems onto Dynamics 365, cutting proposal-to-close time 41%.

41%
Faster proposal-to-close cycle
12
Country offices unified
18 hrs/wk
Manual reporting time eliminated
Dynamics 365 Sales Implementation for a UK Property Developer – Lead-to-Reservation in One System
Microsoft Dynamics 365 Real Estate
Lead response 4.2 hrs → 8 minutes

Dynamics 365 Sales Implementation for a UK Property Developer – Lead-to-Reservation in One System

Residential Property Developer

A residential property developer with 12 active schemes and 340 plots needed to connect portal lead capture, sales consultant activity, and reservation…

8 minutes
Lead response (from 4.2 hrs)
9%
Fall-through rate (from 22%)
£3,400
Revenue per plot increase
Dynamics 365 Customer Service for a National Housing Association – Tenant Portal and Case Management
Microsoft Dynamics 365 Real Estate
Tenant satisfaction 4.1 → 7.8

Dynamics 365 Customer Service for a National Housing Association – Tenant Portal and Case Management

National Housing Association (28,000 homes)

A housing association managing 28,000 properties was handling tenant repairs, complaints, and queries via a contact centre with no case management system.…

7.8
Tenant satisfaction (from 4.1)
96%
SLA compliance (from 61%)
34%
Contact volume reduction
Dynamics 365 Finance and Operations CRM Integration for a Manufacturing Conglomerate
Microsoft Dynamics 365 Manufacturing
Quote time 3.2 days → 4 hours

Dynamics 365 Finance and Operations CRM Integration for a Manufacturing Conglomerate

Manufacturing Conglomerate (7 business units)

A manufacturing conglomerate with 7 business units needed to connect Dynamics 365 Sales with Dynamics 365 Finance and Operations across all units,…

4 hours
Quote time (from 3.2 days)
28%
Credit hold reduction
6 days
Sales cycle reduction
Document Processing Automation for a Legal Firm – Contract Review Time from 4 Days to 2 Hours
Microsoft Dynamics 365 Professional Services
Contract review 4 days → 2 hours

Document Processing Automation for a Legal Firm – Contract Review Time from 4 Days to 2 Hours

Commercial Law Firm

A commercial law firm reviewing 60 contracts per week was spending 4 days per contract on initial review. AI-powered document processing reduced…

2 hours
Review time (from 4 days)
94%
Deviation detection accuracy
34%
Associate capacity increase
Legacy CRM Modernisation for a Manufacturing Group – 12-Year-Old System Replaced Without Disruption
Microsoft Dynamics 365 Manufacturing
Legacy system replaced - zero disruption

Legacy CRM Modernisation for a Manufacturing Group – 12-Year-Old System Replaced Without Disruption

Pan-European Manufacturing Group

A manufacturing group had been running the same on-premise CRM for 12 years. It could not integrate with modern tools, could not…

Legacy
System age
Adopt
User rollout
QA
Migration validation

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