CRM Platforms
Implement the CRM your team will actually use
We are not selling one tool. We design the revenue process first, then configure the CRM, data model, automation and dashboards around your business.
HubSpot
CRM, Marketing Hub, Sales Hub, Service Hub, automation and reporting
Salesforce
Sales Cloud setup, objects, permissions, pipeline and executive dashboards
Dynamics 365
CRM connected with Microsoft stack, ERP and finance operations
Zoho CRM
Lean CRM implementation for growing sales teams and SMB processes
Pipedrive
Pipeline cleanup, activity rules, sales process and forecasting
Data & Integration
CRM migration, deduplication, API integration and BI-ready reporting
Problems We Fix
The real reason CRM fails is not the software
Most CRM projects fail because the sales process, data model, adoption plan and reporting logic were never designed properly.
Unreliable pipeline
Deals sit in the CRM, but leadership cannot trust the forecast or tell which opportunities are real.
Weak lead follow-up
Leads arrive from campaigns, referrals, forms and events, but ownership and response-time rules are unclear.
Low CRM adoption
Sales teams keep using spreadsheets and email because the CRM is too complicated or poorly configured.
Messy customer data
Duplicate contacts, missing companies, inconsistent fields and old imports make dashboards inaccurate.
Manual RevOps reporting
Managers wait on spreadsheet exports instead of real-time dashboards for source, velocity and conversion.
Disconnected systems
CRM, website, Xero or MYOB, support and marketing tools do not share clean customer data.
CRM & RevOps Services
Six services that turn CRM into a revenue operating system
From platform selection through to ongoing support, every engagement follows the same architecture-first approach: strategy, implementation, integration, migration, RevOps and long-term support.
CRM Strategy & Platform Selection
Current-state audit of your tools, workflows and data sources, followed by a platform-agnostic recommendation across HubSpot, Salesforce, Dynamics 365, SAP and Zoho, with ROI modelling before you sign anything.
CRM Implementation & Configuration
Data model design, pipeline configuration, role-based permissions and revenue dashboards, built around how your Australian team actually sells - not a generic template.
CRM Integration & Automation
Website, e-commerce, ERP and accounting connections including Xero and MYOB, plus lead routing, follow-up sequences and approval-flow automation.
CRM Data Migration & Validation
Field mapping, deduplication, three-stage validation and a tested rollback plan, so go-live is controlled instead of chaotic.
Ongoing CRM Support
30 days of post-launch support as standard, then adoption monitoring, quarterly optimisation and role-based training as your team and processes evolve.
RevOps Process Design
MQL/SQL definitions, handoff rules, lead SLAs, pipeline stages, forecasting and source attribution built into one management dashboard.
Privacy Act-Aware CRM Setup
Build customer data responsibly from day one
Every implementation is assessed against the 13 Australian Privacy Principles before any configuration begins. Australia CRM projects should include clear data ownership, consent fields, access rules, retention thinking and OAIC-ready subject access workflows, so sales and marketing can move faster without creating avoidable data risk.
Explore compliance services →Consent fields
Capture and segment customer communication permissions.
Access control
Role-based CRM permissions for sales, marketing and leadership.
Data quality
Standard fields, deduplication rules and naming conventions.
Audit readiness
Documented lifecycle, ownership and data handling process.
Industries We Serve
CRM Solutions Across Key Australian Industries
From regulated financial services to SaaS, healthcare, property and professional services, we adapt your CRM architecture to the way your industry sells, serves and reports.
Related Services
Keep exploring the exact CRM service you need
Internal links help visitors find the exact CRM service they need and improve SEO around CRM implementation, RevOps, migration, automation and integration.
CRM Health Check
Audit your current setup, data quality, reporting structure and team adoption before you invest further.
Open page →CRM Migration
Move from spreadsheets or an old CRM with structured mapping, validation and rollback planning.
Open page →CRM Automation
Build lead routing, follow-up workflows, alerts, SLA flows and lifecycle automation.
Open page →CRM + ERP Integration
Connect your CRM with ERP, finance, website and downstream operational systems.
Open page →Managed CRM Support
Ongoing optimisation, dashboard improvement, admin support and change management after go-live.
Open page →Contact Celumai
Not sure where to start? Book a discovery call and we will recommend the best path for your team.
Open page →FAQ
CRM Implementation Australia Questions
Everything Australian businesses ask before starting a CRM project, from cost and compliance to timeline and integration.
Ask for a CRM plan →How much does CRM implementation cost in Australia? +
A standard HubSpot implementation for a 20-50 person team typically runs AUD 12,000-28,000. Salesforce with ERP integration: AUD 45,000-120,000+. SAP or Dynamics enterprise: AUD 80,000-200,000+. All Celumai engagements are fixed-price in AUD before work begins.
How long does CRM implementation take? +
HubSpot: 6-8 weeks. Salesforce: 10-14 weeks. SAP or Dynamics: 16-22 weeks. These are full go-live timelines, including data migration, compliance configuration, integrations and team training.
Does Celumai comply with the Australian Privacy Act 1988? +
Yes. Every implementation is configured to comply with the 13 Australian Privacy Principles before a single record is imported. Consent capture, data retention and OAIC-ready subject access request workflows are built in as standard.
Can you integrate CRM with Xero and MYOB? +
Yes. We build bidirectional sync between your CRM and Xero or MYOB AccountRight. Quotes become invoices automatically and payment status flows back into your pipeline.
Can you help if we already have a CRM but the team is not using it? +
Yes. We audit your current setup, simplify the pipeline, clean the data, improve dashboards, define ownership rules and train users around a clearer process.
Do you work with businesses outside Sydney and Melbourne? +
Yes. We work with clients across Sydney, Melbourne, Brisbane, Perth, Adelaide and regional Australia. All delivery is remote in AEST/AEDT business hours, with on-site workshops available for enterprise clients at kickoff and go-live.
