CRM Platforms
Implement the CRM your team will actually use
We are not selling one tool. We design the revenue process first, then configure the CRM, data model, automation and dashboards around your business.
HubSpot
CRM, Marketing Hub, Sales Hub, Service Hub, automation and reporting
Salesforce
Sales Cloud setup, objects, permissions, pipeline and executive dashboards
Dynamics 365
CRM connected with Microsoft stack, ERP and finance operations
Zoho CRM
Lean CRM implementation for growing sales teams and SMB processes
Pipedrive
Pipeline cleanup, activity rules, sales process and forecasting
Data & Integration
CRM migration, deduplication, API integration and BI-ready reporting
Problems We Fix
The real reason CRM fails is not the software
Most CRM projects fail because the sales process, data model, adoption plan and reporting logic were never designed properly.
Marketing cannot prove revenue impact
Campaigns generate leads, but source, lifecycle, sales handoff and closed revenue are not cleanly connected.
Sales teams do not trust the CRM
Deals sit in the wrong stage, activities go missing and managers still ask for spreadsheet updates.
Unreliable pipeline
Leadership cannot trust the forecast or tell which opportunities are genuinely live.
Data is risky and inconsistent
Duplicate contacts, unclear consent fields and uncontrolled properties make reporting and governance harder.
Manual RevOps reporting
Managers wait on spreadsheet exports instead of real-time dashboards for source, velocity and conversion.
Disconnected systems
CRM, website, Xero or Sage, support and marketing tools do not share clean customer data.
CRM & RevOps Services
Six services that turn CRM into a revenue operating system
From platform selection through to ongoing support, every engagement follows the same architecture-first approach: strategy, implementation, integration, migration, RevOps and long-term support.
CRM Strategy & Platform Selection
Current-state audit of your tools, workflows and data sources, followed by a platform-agnostic recommendation across HubSpot, Salesforce, Dynamics 365, SAP and Zoho, with ROI modelling before you sign anything.
CRM Implementation & Configuration
Data model design, pipeline configuration, role-based permissions and revenue dashboards, built around how your UK team actually sells - not a generic template.
CRM Integration & Automation
Website, e-commerce, ERP and accounting connections including Xero and Sage, plus lead routing, follow-up sequences and approval-flow automation.
CRM Data Migration & Validation
Field mapping, deduplication, three-stage validation and a tested rollback plan, so go-live is controlled instead of chaotic.
Ongoing CRM Support
30 days of post-launch support as standard, then adoption monitoring, quarterly optimisation and role-based training as your team and processes evolve.
RevOps Process Design
MQL/SQL definitions, handoff rules, lead SLAs, pipeline stages, forecasting and source attribution built into one management dashboard.
GDPR & PECR-Aware CRM Setup
Build customer data responsibly from day one
UK CRM projects should include clear data ownership, consent fields, access rules, retention thinking and responsible customer data handling in line with UK GDPR and PECR. We structure the CRM so sales and marketing can move faster without creating avoidable data risk.
Explore compliance services →Consent fields
Capture and segment customer communication permissions.
Access control
Role-based CRM permissions for sales, marketing and leadership.
Data quality
Standard fields, deduplication rules and naming conventions.
Audit readiness
Documented lifecycle, ownership and data handling process.
Industries We Serve
CRM and RevOps Solutions for UK-Facing Sectors
From regulated financial services to SaaS, healthcare, property and professional services, we adapt your CRM architecture to the way your industry sells, serves and reports.
Related Services
Keep exploring the exact CRM service you need
Internal links help visitors find the exact CRM service they need and improve SEO around CRM implementation, RevOps, migration, automation and integration.
CRM Health Check
Audit your current setup, data quality, reporting structure and team adoption before you invest further.
Open page →CRM Migration
Move from spreadsheets or an old CRM with structured mapping, validation and rollback planning.
Open page →CRM Automation
Build lead routing, follow-up workflows, alerts, SLA flows and lifecycle automation.
Open page →CRM + ERP Integration
Connect your CRM with ERP, finance, website and downstream operational systems.
Open page →Managed CRM Support
Ongoing optimisation, dashboard improvement, admin support and change management after go-live.
Open page →Contact Celumai
Not sure where to start? Book a discovery call and we will recommend the best path for your team.
Open page →FAQ
CRM Implementation UK Questions
Questions UK businesses ask before starting a CRM or RevOps project.
Ask for a CRM plan →How much does CRM implementation cost in the UK? +
A standard HubSpot implementation for a 20-50 person team typically runs GBP 6,500-16,000. Salesforce with ERP integration: GBP 24,000-65,000. SAP or Dynamics enterprise: GBP 45,000-110,000+. All Celumai engagements are fixed-price in GBP before work begins.
How long does CRM implementation take? +
HubSpot: 6-8 weeks. Salesforce: 10-14 weeks. SAP or Dynamics: 16-22 weeks. These are full go-live timelines, including data migration, compliance configuration, integrations and team training.
Can you support GDPR and PECR-aware CRM configuration? +
Yes. We structure consent fields, subscription types, access rules and data ownership in a privacy-aware way. This is operational support, not legal advice.
Can you integrate CRM with Xero, Sage or QuickBooks? +
Yes. We build integrations between your CRM and Xero, Sage or QuickBooks so quotes, invoices and payment status stay in sync without manual reconciliation.
Can you migrate from Salesforce or Pipedrive to HubSpot, or the reverse? +
Yes. We map objects, fields, owners, lifecycle stages and deal history before migration so commercial context is preserved.
Do you work with UK businesses outside London? +
Yes. We work with clients across London, Manchester, Birmingham, Edinburgh and the wider UK. All delivery is remote in UK business hours, with on-site workshops available for enterprise clients.
